Data Deletion

We respect your right to control your personal and clinic data. This page outlines how clinics and clients can request the permanent removal of records from Clynevia.

Who Can Request Data Deletion?

Clinics & Practitioners (Account Holders)

As a registered clinic administrator on Clynevia, you may request:

• Complete Account Deletion: All clinic settings, patient rosters, meal plans, and customized recipes.
• Targeted Deletion: Individual client records, archived meal plans, or clinical articles.

Patients & Clients (Clinic Clients)

Important Clinical Notice: Patients do not hold standalone accounts on Clynevia. Their clinical records are managed directly by their nutrition clinic (the Data Controller).

If you are a patient seeking deletion of your health records:

• Contact your nutrition clinic directly to request the erasure of your profile.
• The clinic will process the deletion in accordance with medical ethics and privacy regulations.
• If your clinic is unresponsive, you may email us directly and we will facilitate communication.

What Records are Deleted?

Full Account Erasure

When an account deletion is confirmed, the following data is permanently purged:

• Clinic administrative credentials and contact information
• All patient health profiles and historical consultation logs
• All custom nutrition programs, templates, and active share links
• Clinic recipe libraries, food customizations, and print templates
• Appointment and follow-up history
• Educational content authored by the clinic
• Clinic settings, logos, and visual identity
• All private patient-sharing links

Targeted Record Deletion

You may also delete:

• One patient profile and all related records
• A specific meal plan
• An individual educational article
• Historical appointment records

Connected Messaging Channels

If your clinic has connected a WhatsApp Business number, Facebook Page, or Instagram professional account, the following is deleted when you disconnect that channel, close your account, or ask us to:

• All message content received from or sent through that channel, including attachments
• Sender identifiers — phone numbers and platform-scoped IDs of the people who messaged your clinic
• Conversation history and its links to patient records
• The stored access tokens and account identifiers for that channel

Disconnecting a channel from Settings > Channels stops all further collection immediately and queues the stored conversations for deletion within 30 days. You may also revoke Clynevia’s access directly from your own Meta business settings, which has the same effect. Requesting deletion here does not delete anything from WhatsApp, Facebook, or Instagram themselves — the original conversations remain on those platforms and are governed by Meta’s own policies.

Data Retained for Statutory Purposes

In limited instances, certain non-clinical records may be preserved under legal obligations:

• Invoicing & Transaction Logs: Preserved to satisfy statutory accounting and taxation audits.
• Security Logs: Login and suspicious-activity records used to protect the platform Upcoming Feature.
• Backups: Copies may remain in backups for up to 90 days before final deletion Upcoming Feature.

In the Current Early Access Phase: We do not retain security logs or backups because both systems are still under development. In practice, a deletion completed today is immediate and no secondary copy remains.

How to Request Deletion

Method 1: In-App Record Management

You can delete individual patient files, meal plans, or articles immediately from within your clinic workspace.

In the Current Early Access Phase: Self-serve deletion of the entire clinic account from Settings > Account is an upcoming feature. Full account closures are currently executed promptly by our support team via email.

Method 2: Email Request

Email our privacy team at privacy@clynevia.com with:

• Clinic name and registered administrator email address
• Scope of deletion (Full clinic closure or specific records)
• Reason for the request (optional)
• Ownership verification confirmation

Method 3: Revoking Access from Meta

For messaging channels specifically, you can remove Clynevia’s access without contacting us: open Meta Business Settings > Integrations > Connected apps (or, for Instagram, Settings > Website permissions > Apps and websites) and remove Clynevia. We receive a deletion signal from Meta when you do this and delete the associated messaging data automatically.

Deletion Timelines

Initial Response

• Initial Confirmation: Acknowledged within 5 business days.
• We may ask for additional information to verify your identity.

Deletion Completion

• Immediate deletion: Primary database records are permanently purged within 48 hours of verification.
• Complete deletion: Records are removed from all systems and backups within 30 days.
• We will send an email confirmation when deletion is complete Upcoming Feature.

In the Current Early Access Phase: We confirm completion through direct communication because automated email notices are still under development.

Consequences of Deletion

Full Account Deletion

• You will no longer be able to sign in.
• All private links shared with patients will stop working.
• Patients will no longer be able to view meal plans through those links.
• Your subscription and any renewal will stop.
• You will receive no further Clynevia emails except deletion confirmation.

Targeted Record Deletion

• The selected records are deleted permanently.
• The rest of your account and records remain active.
• You can continue using the platform normally.

Restoring Data After Deletion

Warning: Deletion is final and irreversible. After it is complete:

• We cannot restore deleted records.
• Meal plans and patient profiles cannot be recovered.
• You must create a new account if you want to use the platform again.

When We May Refuse a Request

In rare circumstances, we may refuse or postpone deletion if:

• We are legally required to retain the records, such as billing documents.
• The records are necessary to establish or defend a legal claim.
• An active legal dispute concerns your account.
• We cannot adequately verify your identity.

In these cases, we will explain the reason and tell you when deletion can be completed.

Your Other Rights

In addition to deletion, we recognize your rights to:

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate records.
• Restriction: Restrict processing in certain circumstances.
• Portability: Receive your data in a portable format such as JSON or CSV.
• Objection: Object to processing for specific purposes.

To exercise any of these rights, email privacy@clynevia.com.

If You Are Not Satisfied With Our Response

If you are not satisfied with how we handled your deletion request, email privacy@clynevia.com. We will review the request again and explain any delay or refusal.

You may also lodge a complaint with the data-protection authority responsible for your country.