Terms of Service

These terms govern your access to and use of Clynevia. By creating an account or accessing the workspace, you agree to comply with these terms.

Platform Description

Clynevia provides cloud software (SaaS) tailored for independent nutrition and dietetics clinics, including:

• Meal Plan Builder: Nutrition plan editor with real-time calorie and macronutrient balancing
• Patient Records: Client file storage, anthropometric logs, reports, and follow-up clinical notes
• Appointment Scheduling: Booking workflow with practitioner confirmation controls
• Private Link Sharing: Secure direct links for patients to view plans without passwords or logins
• Food & Meal Library: Custom clinic recipes and ingredients with personalized units and metrics
• Educational Publishing: Client advice and articles branded under your clinic identity
• Clinic Settings: Customize your clinic identity and print templates

Account Registration & Security

Eligibility

To use Clynevia, you must:

• Operate a licensed nutrition clinic or be a qualified nutrition practitioner
• Be legally capable of entering binding agreements
• Comply with local laws and regulations governing nutrition practice

Account Confidentiality

You are responsible for:

• Keeping your login credentials confidential
• All activity conducted through your account
• Notifying us immediately of suspected unauthorized access
• Providing accurate and complete registration information

Acceptable Use

Permitted Activities

• Managing your clinical nutrition clinic and serving enrolled patients
• Inputting patient information following lawful consent
• Sharing diet programs and educational resources with clients
• Customizing print layouts and clinic visual branding

Prohibited Activities

• Using the platform for fraudulent or unlawful purposes
• Attempting unauthorized access to other clinic tenants
• Reverse engineering or extracting source code without written permission
• Deploying automated scrapers or bots against the platform
• Uploading malicious code, viruses, or disruptive scripts
• Entering false or misleading information
• Interfering with the platform or attempting to compromise its systems
• Impersonating another clinic or practitioner

Intellectual Property

Platform Ownership

All intellectual property rights in Clynevia (source code, design systems, algorithms, brand trademarks) belong exclusively to Clynevia and its licensors.

Clinic Data Ownership

You retain full ownership of all data you enter into the workspace, including:

• Patient records and meal plans
• Educational content you write
• Custom meals and foods
• Your clinic settings and identity

By entering this data, you grant us a limited, non-exclusive license to use it only as needed to provide the service.

Subscriptions & Billing

Delivery Policy

Clynevia is a fully digital software service and does not involve delivery of any physical goods. Platform access is activated as soon as your subscription is confirmed.

Fees

Subscription fees are billed in advance on a recurring monthly or annual basis based on your selected tier, in New Israeli Shekels (₪) or the equivalent in another agreed currency depending on the payment method used.

Automatic Renewal Upcoming Feature

Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date.

In the Current Early Access Phase: Automatic renewal is not enabled. We do not store card details or charge you automatically; subscriptions and payments are recorded manually in direct coordination with the clinic. We will notify you before automatic renewal is introduced for public release.

Cancellation & Refunds

• You may cancel your clinic subscription from account settings at any time Upcoming Feature.
• Access continues through the end of your prepaid billing period.
• We do not issue prorated refunds for partial billing cycles.
• In exceptional cases, we may approve a partial refund at our discretion.

In the Current Early Access Phase: Cancellation from account settings is not yet available. Contact us directly and we will process the request.

Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days’ notice before any increase takes effect.

In the Current Early Access Phase: Automated email notices are not yet enabled. We currently share these notices directly by WhatsApp or phone and will add email notifications for public release.

Service Availability & Disclaimers

We work to provide a reliable, continuous service, but we do not guarantee:

• Clynevia is provided on an "as is" and "as available" basis.
• We strive for 99.9% uptime, but do not guarantee uninterrupted or error-free operations.
• Practitioners maintain sole professional responsibility for the clinical accuracy and appropriateness of nutritional guidance provided to patients.

We may temporarily suspend the service for maintenance or updates and will try to provide advance notice whenever practical.

Warranty, Maintenance & Technical Support

We commit to providing the technical support and maintenance needed to keep the platform running:

• Technical support is available via WhatsApp and email during business days and hours.
• We work to fix significant faults that prevent platform use as quickly as possible.
• Routine maintenance and updates are scheduled outside peak hours where possible, and we notify you in advance of any expected disruptive downtime.
• These commitments do not cover devices, browsers, or internet connectivity outside the platform itself.

Complaints Handling

• You may submit a complaint by email at privacy@clynevia.com or via the clinic's WhatsApp.
• We commit to processing and responding to complaints within 5 business days.
• You have the right to file a complaint with the Palestinian Ministry of National Economy if the dispute is not resolved amicably with us.

Limitation of Liability

To the maximum extent permitted by law:

• Clynevia is provided “as is,” without express or implied warranties.
• We are not liable for direct, indirect, incidental, or consequential losses arising from your use of the platform.
• Our total liability is limited to the amount you paid during the preceding twelve months.
• You remain responsible for the accuracy of medical and nutritional guidance supplied to patients.
• You remain responsible for compliance with professional laws and regulations in your country.

Indemnification

You agree to indemnify and defend us against claims or losses arising from:

• Your breach of these terms
• Your infringement of a third party’s rights
• Your unlawful use of the platform
• Content you enter or share through the platform

Termination

Termination by You

You may terminate your account at any time through account settings Upcoming Feature or by contacting us.

In the Current Early Access Phase: In-app account deletion is not yet available. The Clynevia team handles requests after you contact us; self-service deletion will be added to account settings for public release.

Termination by Us

We may suspend or terminate your account immediately if you:

• Breach these terms
• Fail to pay subscription fees
• Use the platform in a way that harms us or other users
• Provide false or misleading information

What Happens After Termination

• Your access to the platform ends immediately.
• We delete your data 30 days after termination unless we are legally required to retain it.

Connected Messaging Channels

Clynevia lets you connect your own WhatsApp Business number, Facebook Page, and Instagram professional account so that messages from the people you serve appear inside your workspace. Connecting is optional. By connecting a channel you confirm that:

• You own or are authorized to administer that number, Page, or account.
• You have a lawful basis for communicating with the people who message you, and you obtain consent where the law requires it.
• You will use the channel only for communication related to your practice — not for unsolicited bulk messaging, and not for any content prohibited by the WhatsApp Business Messaging Policy or the Meta Community Standards.
• You remain responsible for the content of every message sent from your channel.

Clynevia sends only messages your staff write or explicitly approve. We never message the people in your conversations on our own initiative. Meta may restrict or disable a channel for policy violations independently of us; where that happens, the messaging feature stops working for that channel and we cannot restore it on your behalf. Your use of these channels is additionally governed by Meta’s own terms for the platforms concerned.

You may disconnect any channel at any time. Doing so stops message collection immediately and is handled as described in our Data Deletion policy.

Protecting Patient Data

Your legal responsibility: As a clinic using Clynevia, you are the Data Controller for your patients’ records. This means you must:

• Obtain explicit consent before entering patient data
• Tell patients how their data will be used
• Comply with applicable data-protection laws in your country
• Respond to patients’ requests concerning their records

Clynevia acts only as a Data Processor and handles data according to your instructions and our Privacy Policy.

Changes to These Terms

We may update these terms from time to time. We will communicate material changes through:

• The email address registered to your account Upcoming Feature
• An in-platform notice Upcoming Feature
• The “Last Updated” date at the top of this page

In the Current Early Access Phase: Email and in-platform notifications are under development. We communicate material changes directly, and the “Last Updated” date remains the reference.

Continuing to use the platform after a change means you accept the updated terms. If you disagree, you must stop using the platform.

Governing Law & Dispute Resolution

We seek to resolve all concerns amicably and directly first. These terms are governed by Palestinian law, and Palestinian courts shall have exclusive jurisdiction over any dispute not resolved amicably.

General Provisions

Entire Agreement

These terms, together with our Privacy Policy, form the entire agreement between you and us.

Severability

If any provision of these terms is found unenforceable, all remaining provisions remain in effect.

No Waiver

Our failure to exercise a right under these terms does not waive that right.

No Assignment

You may not transfer your rights or obligations under these terms without our prior written consent.